Refund
policy

1. Eligibility for refunds

We accept refund requests under the following conditions:

• The item must be unused, unopened, and in its original packaging.
• Refund requests must be made within 30 days of purchase.
• Proof of purchase (order confirmation or receipt) is required.

2. Non-refundable items

We do not accept refunds for:

• Opened or used products (for health and safety reasons).
• Sale or clearance items (all sales are final).
• Gift cards or promotional items.

3. How to request a refund

• Email us at ggear456@gmail.com with your order number and the reason for your refund request.
• If eligible, we will provide you with return instructions and a return address.
• Send the item back to us at your expense, unless the return is due to our error (e.g. an incorrect or damaged product).

4. Refund processing

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be issued to the original payment method within 5–10 business days.

5. Exchanges

We only replace items if they are defective or damaged on arrival. If you need an exchange, contact us at ggear456@gmail.com within 7 days of delivery with photos of the issue.

6. Late or missing refunds

If you have not received your refund yet:

• Check your bank or card statement.
• Contact your card provider, as it may take some time for the refund to be posted.
• If you still have concerns, contact us at ggear456@gmail.com.

7. Contact us

Email: ggear456@gmail.com
WhatsApp: WhatsApp (7936 1991)