Refund Policy

At Gummy Gear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

The item must be unused, unopened, and in its original packaging.
Refund requests must be made within 30 days of purchase.
Proof of purchase (order confirmation or receipt) is required.

2. Non-Refundable Items

We do not accept refunds for:

Opened or used products (for health and safety reasons).
Sale or clearance items (all sales are final).
Gift cards or promotional items.

3. How to Request a Refund

To initiate a refund, please follow these steps:

Email us at ggear456@gmail.com with your order number and reason for the refund request.
If eligible, we will provide you with return instructions and a return shipping address.
Send the item back to us at your expense unless the return is due to our error (e.g., incorrect or damaged product).

4. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within 5-10 business days.
Shipping costs are non-refundable unless the return is due to our mistake.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at [Insert Contact Email] within 7 days of delivery with photos of the issue.

6. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank or credit card statement.
Contact your payment provider, as it may take some time for the refund to process.
If you still have concerns, reach out to us at [Insert Contact Email].

7. Contact Us

If you have any questions regarding our refund policy, please contact us at:

Email: ggear456@gmail.com

By making a purchase on our Website, you acknowledge that you have read and agree to this Refund Policy.